Pizza Hut has announced a new social ordering platform or “chatbot” which will allow conversational ordering of pizzas and
other menu items on Facebook Messenger and Twitter.
The platform, which will be available across Pizza Hut social media accounts from August, will debut at the 2016 Venturebeat
MobileBeat Conference in San Francisco with a demo from Baron Concors, Chief Digital Officer, Pizza Hut, the company announced
“The new Pizza Hut social ordering platform is another example of making it easy for our customer to order their favourites from
Pizza Hut,” said Concors.
For this, Pizza Hut has partnered with technology company Conversable.
“With this service, customers will be able to reorder their favourites or saved orders from any US Pizza Hut location by chatting
directly with the Pizza Hut accounts on Facebook Messenger and Twitter, as well as get answers to frequently asked questions and
receive the latest deals and promotions,” the company said.
“This launch reinforces our goals of being the most user-centred pizza company with an emphasis on simplification and personalisation of our digital experience,” he added.
For initial launch, customers will be able to connect their Facebook messaging account to their Pizza Hut account to dramatically reduce the information required to order. The menus, deals and promotions offered are specific to each store and there is no extra cost to the user to order through Facebook Messenger or Twitter.
Once an order is confirmed, Pizza Hut will email the customer a receipt and an order confirmation message will be sent in the messenger conversation. From there, picking up the order is no different from the traditional online ordering system or calling into the local store.