6 Tips on How to Get the Most Out of PBX Phone System

A PBX phone system is an enterprise-grade telephony technology that allows companies to communicate internally and externally without much hassle. But, there’s more to this nifty technology than simply making/receiving calls. It is an incredibly powerful system which can help take every aspect of your business to the next level, from customer service to marketing.

In this post, we are going to take a look at six powerful strategies on how a company can make the most out of a PBX phone system.

1. Leverage the Power of Prefixes and Ring Groups

In a PBX telephone environment, prefixes can be used in a number of ways, all of which can do wonders for your communication strategy. More specifically, you can leverage prefixes to identify the purpose of an incoming call.

It’s pretty straightforward. Whenever an incoming caller makes it through the prompt menu and picks an option of what he or she is looking for, then the call is directed to the right destination, whether marketing, sales, customer care, corporate, etc. What’s more, as the call rings, the phone will display a personalized prefix.

You can also use ring groups feature to enhance your communication strategy. It is a situation in which calls from certain phone numbers are directed to specific departments or extensions.

2. Monitor Your Marketing Campaigns

In today’s competitive world, you want to know if your marketing campaigns are performing or not. Here’s where prefixes can come in especially handy. Having predetermined prefixes will help businesses determine which campaigns are generating more activity in terms of inbound calls. Besides, marketing agents are in a better position to help callers if they know which campaign they belong to.

3. Call Forwarding at Its Best

If you thought call-forwarding was dead, think again. With the state of the art NEC PBX systems, you can stay on top of the calls on-the-go. The call can be forwarded to your cell, voicemail or recording. Never miss a chance!

4. The Beauty of Voicemail to Email

Thanks to PBX phone system, you can now customize your voice to email. This way, you can save energy, time, and eventually money.

5. Set Out-of-Office Hours, Holiday, etc.

With a PBX phone system, you can set up time conditions in a breeze.

6. Improve Training

If you are looking for an effective and low-cost way to train your marketing/sales team, PBX extension monitoring feature can help. You can listen in on your agent’s calls without the 3rd party knowing. This way, you can give insights, coaching, and feedback right as the convo is going on.