Downtime in the IT infrastructure of a business can cost a company a lot of money, let alone the impact it can have on its clients. It is daunting when customers have queries and issues that need to be sorted, and they can’t get to the customer support team; this is a nightmare for many companies.
For most businesses, they lack support solutions on-premise because it is an expensive investment. But how can organizations deliver top-notch services at low cost and still deliver quality service? Outsourcing help desk solutions is the answer. But why should a business outsource help desk solutions?
Benefits of an IT help desk.
Improved response time
Helpdesk support services involve remote accessing of computer terminals. Basically, the IT helpdesk support staff takes control of a computer without being physically present to sort out an issue. Remote access allows for faster response time to troubleshoot and diagnose problems while saving transport, materials and labor costs.
If help is not dispatched immediately, downtime affects the business. Employees become more productive when issues are sorted out faster.
Reach call objectives easily.
Many in-house IT support staff have good intentions, but they lack the right knowledge to ensure that all calls are resolved. Expert agents in an outsourcing provider will provide quality services that will take your customer care service to a whole new level. The professional executives are assigned with the tickets and once all the issues are resolved, a documentation is maintained with every minute details.
Industry expertise.
Companies tend to discover that they don’t have enough staff to manage certain experiences for certain projects and tasks. By outsourcing the help desk services, you can tap into the expertise of another professional. You will be working with certified IT staff as an extension of your team to ensure that user calls are answered with the right solutions.
Another additional advantage of outsourced staff is that they are constantly trained and certified on the latest vendor technology platform, to ensure that users with the latest technology are well taken care of.
Better management and tracking.
With outsourced help desk services, you are basically outsourcing a great deal of responsibility for maintaining complex IT systems. Additionally, a third party managed service provider takes on the cost and work that you are not going to be involved with.
A managed service provider is also responsible for hiring and training customer care professionals. They will also be tasked with tracking hours worked, days missed and took care of salaries of their staff. Now, instead of asking your IT professionals to work as computer gurus and customer care experts, they can focus on that they were trained to do.
When you adopt managed IT services from ExterNetworks, the outsourcing help desk will free up time for your company employees to focus on revenue generating solution. You will save money, and maintain & create an efficient network. The IT Help Desk services are available 24*7*365 days and the support is reachable via phone, email or internet. Externetworks let you concentrate on your business as they take care of all your help desk support worries.
A resource against cyber-attacks.
Any business is vulnerable to cyber-attacks. Hackers find it easy to attack small and mid-sized businesses than large corporations because of the size of the network. Hackers even go ahead to use the IT systems of small companies as proxies to hack large companies.
When you outsource an IT help desk, their trained staff will help you prevent and recognize the signs of cyber-attack, to ensure that client information is safe. They use innovative tools to monitor, detect and resolve potential issues that might affect the whole network of the system.
Lower costing and fixed pricing.
Hiring new staff to provide expert support services is long gone. When you hire an outsourced IT help desk provider, you will minimize fixed costs; it is less expensive than keeping full-time employees. The business can invest the money in other business projects to maximize the profits of the company.
By outsourcing your Help desk support you can get full freedom from IT worries. The support are on-demand and the tech professionals oversees all the issues over a real-time dashboard. Cut down the IT crisis of your organization by outsourcing it to the best IT help desk service provider.
