DirecTV has blamed a transmission “glitch” – caused by an apparently buggy software update – for freezing a number of HD DVR units.
“We sincerely apologize for any inconvenience you may have experienced or any recordings that were interrupted,” the company said in an official website post.
“Our engineers have identified the fix and have already delivered it to your receiver.”
DirecTV also issued updated instructions for customers with “unresponsive” systems:
- Flip the door down on the front of your receiver and press the red button. Be patient as the receiver may take up to one minute to respond to this reset.
- Let the system reboot until either a picture or grey screen appears on your TV.
- Then press the red button again, which will reboot your system a second time. This should resolve the issue.