Communication is very vital to human beings since all humans, irrespective of their ages and backgrounds enjoy talking and listening to interesting ideas, stories and opinions. Thus, as far as research and development goes: technology experts have worked hard to ensure that communication technology evolved towards delivering conversational experiences. This is also the case even when a human being is not physically present to take a call.
A new phenomenon solving some very old human needs:
It is nevertheless worthy to note that language remains very important in this 21st century because it is the most effective and useful communication technology. That said, the typical chatbots S&P500 companies deploy today, were created only a few years ago and it is overwhelming to assert that they have become a great commodity in a rapidly evolving tech driven world. SnatchBot is one of the leading bot frameworks that were launched in 2017. SnatchBot is basically a bot platform that provides the ideal tools for building conversational chatbots in a bid to enhance the experience of consumers. It comes at a time when many consumer and enterprise messaging apps have incorporated bots into their platform. This explains why chatbots has gone mainstream. As a matter of fact, bots are simply like new applications that people can converse with. But now, there is a game changer: Automated speech recognition (ASR).
Thanks to market leaders like SnatchBot and other technology companies, voice chat experiences have been improved. SnatchBot for instance, has inculcated artificial intelligence (AI) into its chatbots through its powerful Natural Language Processing systems. This therefore explains why the chatbots are talking. More so, thanks to artificial intelligence, users can actually build chatbots that gives the most enjoyable as well as intuitive conversational experiences. It can however be argued that giving chatbots a voice simply takes the interactions between users and artificial intelligence to the next level. Of course, incorporating artificial intelligence into chatbots comes with many advantages.
First of all, thanks to artificial intelligence, conversations are faster and instant via chatbots. This assertion can however be explained by the fact that engaging with a chatbot means that the user gets instant responses every time (24/7). Therefore, instead of waiting in the queue for customer live support, or navigating tedious menus, you will instantly get responses to your questions, inquiries and concerns. Also, by opting to use chatbots, you will save time and also avoid all the inconveniences of being on hold in a phone conversation.
Furthermore, conversations become more interesting and intriguing via chatbot since it is quite possible for these chatbots to gain characters. This therefore implies that a chatbot is more than just a communication tool. As a matter of fact, the chatbot can as well project a personality, thereby giving the users a very pleasurable experience while the conversation lasts. This only goes to buttress the point that human beings are not creatures of logic, but rather, creatures of emotion.
More so, with chatbots, it becomes a lot easier for users to multitask while simultaneously indulging in a conversation. The reason is that it is possible to generate an audio file where users can listen to via any of the supported channels. Thus, while listening to an audio conversation, you can simply use your hands to do other tasks around you. More so, the audio file is equally highly recommended for people who are visually impaired.
What is truly revolutionary is giving a chatbot a voice: this goes a long way to add a totally new dimension to a user’s experience and satisfaction. Of course with SnatchBot, users, notably the VI users are no longer obliged to strain themselves at the screen while trying to read and reply to messages. This does not only apply to mainstream English: the audio file comes with a choice of languages and voices and it is up to users to choose the options that are convenient to them.
So what is the best part to all this?
Right now there are other very important tech trends: We’re witnessing the proliferation of Multi-channel social through mobile. Well, SnatchBot, integrates with Line, Facebook Messenger,Viber, Skype, Twilio and a range of social chat apps. Now, one single solution can engage large numbers of people who are out there contacting your business via their favorite chat app.
Final thought on chatbots and user-experience:
The industry is rapidly maturing – today, SnatchBot is the only bot platform to provide ASR for free. The impact of this? Well, it simply means that no business has an excuse, since cost and knowledge barriers have been totally removed. We’re no longer at the point where companies ask: “should we deploy a chatbot”. They are now asking: “Which bot shall we choose to have the optimal impact on customer experience”.
