Top 10 Customer Experience Podcasts of 2024

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Karen Cole
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Hey there, folks! If you’re on the hunt for the best customer experience podcasts this year, you’ve hit the jackpot. Whether you’re commuting, hitting the gym, or just chilling out, these podcasts will surely jazz up your routine with a treasure trove of insights, tips, and real-world wisdom. So, grab your headphones, and let’s dive into the top customer experience podcasts of 2024!

How We Choose the Best Customer Experience Podcasts? Our Listing Criteria

When it comes to selecting the crème de la crème of customer experience podcasts, we don’t just go with our gut. There’s a method to our madness, and it’s all about delivering the best of the best to you. Here’s how we do it:

Content Quality: The podcast must provide high-quality, insightful, and actionable content. We look for shows that delve deep into the world of customer experience, offering fresh perspectives and innovative ideas.

Expertise of Hosts and Guests: We prioritize podcasts featuring hosts and guests with proven expertise in the field. This includes industry leaders, seasoned professionals, and trailblazers who bring a wealth of knowledge and experience to the table.

Production Value: A great podcast isn’t just about the content; it’s also about how it’s delivered. We consider the production quality, including audio clarity, editing, and overall listening experience.

Relevance and Timeliness: The podcast should be up-to-date with the latest trends and developments in customer experience. We look for shows that are on the pulse of the industry, providing timely and relevant content.

Diversity of Topics and Perspectives: We look for podcasts that cover a wide range of topics within customer experience and present diverse viewpoints, ensuring a well-rounded understanding of the field.


Our picks – The Best Customer Experience Podcasts in 2024

1. Glassix Spotlight
Why It’s #1: Unmatched Expertise and Real Solutions

Leading the pack is “Glassix Spotlight,” a standout podcast that turns conventional wisdom on its head. Each episode is a journey through the intricacies of customer experience, featuring interviews with industry leaders, behind-the-scenes looks at successful companies, and deep dives into topics like emotional intelligence and customer psychology. Their special series on “Revolutionizing Retail CX” is a must-listen, offering unparalleled insights that can be applied in any business setting. This podcast doesn’t just talk theory; it’s about real-world, applicable solutions that listeners can implement right away.

2. Dare To Reimagine
Highlight: Trailblazing Trends and Technologies

“Dare to Reimagine” takes you on a thrilling ride through the latest trends and technologies shaping customer experience. This podcast is your go-to source for understanding how emerging tech like AI, VR, and personalized marketing are revolutionizing the way businesses interact with customers. With their finger on the pulse of innovation, they offer a peek into the future of customer service, making it essential listening for forward-thinking professionals.

3. Service Secrets
Best For: Exclusive Industry Insights

“Service Secrets” is your backstage pass to the strategies that top brands use to achieve customer service excellence. From small startups to multinational corporations, this podcast uncovers the tactics and techniques that make companies stand out in a crowded marketplace. Their special episode featuring a roundtable discussion with CX leaders from various industries is a gold mine of insights, offering practical tips and thought-provoking perspectives.

4. The Empathy Edge
Unique Angle: The Human Heart of Customer Experience

“The Empathy Edge” champions the power of human connection in a tech-driven world. This podcast delves into how empathy, compassion, and understanding are key drivers of customer loyalty and satisfaction. The hosts facilitate intimate conversations with experts who share personal stories and strategies for building stronger customer relationships. Their series on “Empathy in a Digital Age” is both enlightening and heartwarming.

5. CX Unplugged
Why Listen: Real Talk on Real Challenges

“CX Unplugged” offers a candid, no-holds-barred look at the challenges and successes in customer experience. This podcast stands out for its honest discussions, shedding light on the often-unspoken hurdles businesses face in delivering exceptional CX. The episode “Overcoming CX Roadblocks” provides actionable advice for tackling common obstacles, making it a valuable resource for any CX professional.

6. The Loyalty Loop
Focus: Crafting Lasting Customer Bonds

Dive into the art and science of customer retention with “The Loyalty Loop.” This podcast is all about transforming one-time buyers into lifelong fans. It explores innovative loyalty programs, customer engagement strategies, and the psychology behind brand loyalty. The case study episodes, where they dissect successful loyalty initiatives from various industries, are particularly insightful.

7. Omni-Channel Mastery
Great For: Seamless Multi-Platform Experiences

“Omni-Channel Mastery” is your guide to creating cohesive and seamless customer experiences across all channels. This podcast breaks down complex topics like channel integration, customer journey mapping, and digital transformation, making them accessible and actionable. Their series on “The Future of Omni-Channel Retail” is a fascinating exploration of where customer interaction is headed.

8. The Feedback Frontline
Highlight: Turning Customer Feedback into Gold

Learn how to harness the power of customer feedback with “The Feedback Frontline.” This podcast shows businesses how to listen effectively, interpret feedback, and make impactful changes. The episodes featuring real-life case studies where companies turned customer critiques into major improvements are particularly compelling.

9. Data-Driven CX
Top Pick For: Leveraging Analytics for Better CX

“Data-Driven CX” is a treasure trove for anyone looking to use data to enhance customer experience. This podcast demystifies the world of CX analytics, offering insights into customer behavior, predictive modeling, and data visualization. The interviews with data scientists and analytics experts provide a unique perspective on the role of data in crafting exceptional customer experiences.

10. The Personalization Pioneer
Why It’s Cool: Mastering the Art of Tailored Experiences

Wrapping up our top 10 is “The Personalization Pioneer.” This gem of a podcast is all about crafting bespoke experiences that resonate with individual customers. It dives into the psychology of personalization, exploring how tailored interactions can significantly enhance customer satisfaction and loyalty. The hosts, with their infectious enthusiasm, break down complex personalization strategies into digestible, implementable steps. Their series on “Personalization in E-commerce” is particularly riveting, offering insights into how online retailers can make each customer feel uniquely valued. This podcast is a must-listen for businesses looking to stand out in an increasingly crowded and generic marketplace.

All in all

So, there you have it – our top 10 customer experience podcasts of 2024, handpicked to offer you the best in insights, strategies, and real-world examples. From the deep dives of “Glassix Spotlight” to the personalized focus of “The Personalization Pioneer,” each podcast brings something unique to the table. Whether you’re a CX veteran or just starting, these podcasts are invaluable resources for staying ahead in the ever-evolving world of customer experience. So tune in, get inspired, and start transforming how you engage with your customers today!

This week I’m in New York attending an HP Wolf Security event. I’ve been following HP Wolf Security division since its creation, and it remains unique in the market. What makes this unit different is that it functions as a company within a company and was created to mitigate the fall of more traditional security firms like Symantec and McAfee who were created at a time when Microsoft and the rest of the core PC industry were willing to outsource security to third parties. That changed dramatically in the early 2000s when Microsoft realized that the sales practices of these firms required that they disparage Microsoft’s offerings to sell their own. As you’d expect, Microsoft wasn’t good with that. So, Microsoft, AMD and Intel stepped up and most of the PC market concluded that this was good enough. It wasn’t. Breaches continued to happen. HP uniquely concluded that it needed to up its game and created Wolf Security. Let’s talk about what makes Wolf Security unique in the market this week. Security as a Concept My background in security is unusual. My family owned one of the then largest electronic security firms in the U.S. One of my first jobs was in undercover security for Pinkerton. I ran a security unit in retail for a few years and spent some time as a Deputy Sheriff. I was an internal auditor specializing in security, and I owned security for my unit at IBM. As a researcher, I covered security, and the firm’s security unit reported to me for a while. As a result, I tend to take security very seriously, but I’ve found that most, even those in security, often think about it as just a job. They underfund it and don’t take it seriously because, most of the time, nothing happens. It is often described as extended periods of boredom interspersed with rare instances of absolute terror because if there is a breach, your career is on the line. If you aren’t ready, you’re done. People who don’t live and breathe security don’t get this. They think security is something you do. It isn’t. It’s something you live. If you want to create a security defense, you start by building a unit of people who live and breathe the job, who take it seriously, who know that you’ll rarely get credit for the work you’ve done and that if things get exciting, something has gone terribly wrong. It takes people who believe in what they’re doing because they are what stands in the way of folks getting hurt and aren’t motivated by credit or status but by doing a job well. This is why Wolf Security was built. The unit consists of people like this who can think out of the box. The result is a unique solution that has been targeted at HP’s largest and most important customers. It involves unique hardware elements, the aggressive use of hypervisors and the rapid development of AI defenses to anticipate the coming wave of threats. They even have a unique hardware component that uses 4G and 5G to remain connected and allow any lost machine to be wiped and even tracked if needed. Wrapping Up: Wolf Security is unique in the market, but it shouldn’t be. HP takes security seriously and has created a set of solutions for PCs that ensure its largest customers are safe. We will be facing an accelerated level of threat in 2024, particularly from AI, and it is heartening to know that Wolf Security stands between that threat and HP customers. Wolf Security fully understands that security should be taken seriously. I’ve had a lot of security experience, and my only regret is that I never worked for a unit as comprehensively focused on doing a quality job as HP Wolf Security is.

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