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Dell wants one-on-ones with customers

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Dell wants one-on-ones with customers

Dell has shuttered the customer order support portion of its Web bulletin board system, in part to help protect its clients’ privacy.

The Round Rock, Texas, PC maker on Friday removed its customer care board, which was often used by Dell clients to help track orders or solve shipment problems, from its Dell Community Forum, a Web site that hosts numerous bulletin boards where customers can find technical information on Dell products as well as exchange ideas with others who own Dell gear.

Read the complete story. (PC Magazine)