Although the emotion detection product Mindbridge Software rolled out isn’t perfect, Scott Testa, the company’s chief operating officer, said it has improved customer service.
While Testa said Mindbridge is generally happy with the technology, he explained that the deployment process was not only more drawn out than had previously been expected, but also difficult because the solution-he mentioned neither the exact product nor the vendor-wasn’t easy to integrate into Mindbridge’s existing system infrastructure. And true real-time functionality would be appreciated in future product upgrades, as the software doesn’t currently react as quickly as his company desires. Despite the apparent shortcomings, however, he said the deployment is helping Mindbridge to meet its objectives.
Read the complete story. (IT Manager’s Journal)