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Updated: Google ‘feels the pain’ of Gmail downtime

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Updated: Google 'feels the pain' of Gmail downtime

Google has confirmed that many users are “having trouble” accessing its wildly popular Gmail service.

“We definitely feel your pain,” said Engineering Director David Besbris. “We don’t usually post about minor issues here (the Apps status dashboard and the Gmail Help Center are usually where this kind of information goes). Because this is impacting so many of you, we wanted to let you know we’re currently looking into the issue and hope to have more info to share here shortly.”

Besbris also note that users who have configured IMAP or POP settings should be able to access their mail during the downtime.

“We’re terribly sorry for the inconvenience and will get Gmail back up and running as soon as possible,” added Besbris.

* Update – 2:37PM PST: “We’ve fixed the issue, and Gmail should be back up and running as usual. We’re still investigating the root cause of this outage, and we’ll share more information soon. Thanks for bearing with us.”