Chicago (IL) – Netflix has reacted to its service outage on Monday and informed its customers that a 5% credit will be applied to their account “in the next few days”.
Netflix’ website was down from 7:00 am to 6:00 pm PST on Monday and prevented the company’s customers not only from ordering new movies (which wasn’t such a big deal since most customers anyway have lots of movies queued up), but also from accessing the digital streaming platform.
In an email sent to customers early today, Netflix wrote:
“As you may have heard, our shipping system was unexpectedly down for most of Monday. We should have shipped you a DVD but were unable to.
Your DVD was shipped today, Tuesday, March 25th, instead.
We are sorry for any inconvenience this has caused. We will issue a 5% credit to your account in the next few days. You don’t need to do anything. The credit will be automatically applied to your next billing statement.”
The apology comes after the company had released a more general apology for an “unanticipated, unplanned outage”. The backlash apparently affected all Netflix distribution centers.